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I said that complaints should be forwarded to a GR and should contain all the information needed for the construction of a detailed "picture" of an incident. The GR could then investigate (Ask around) and post it in a database which could be publicly viewed but without any written access. You could then ban public complaints like these alltogether but you need a system that would favour objectivity to subjectivity and that would actually see things done with a minimum risk for error.
You can close all the threads in the world but unfortunetely it will not solve the problem, just hide it under the rug like it's been done 1000 times and will continue to be done 100000 times more.
Nothing has been changed or improved by what has recently happened and the tensions still exist and are maybe even more intense.