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As a result of a number of unscheduled downtimes in the run up and during the switch to Tranquility Tech III, plus the longer than expected outage when the upgrades to Tranquility's hardware was undertaken, we are currently experiencing extremely high support ticket load. Due to this, for non-critical issues our response time to support tickets has often exceeded 7-12 days, which is both far below the level of service we strive to provide and the level that we feel our players deserve. With thi…
