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try using /ping command in chatbox as soon as u get online. if u r getting any losses (the 2nd number) or ur ping is too high (1st number, more that a few hundreds) ur connection to server is bad. u can blame ur distance, peak hours, isp or net settings. if nothing helps, u could try playing off-peak hours, like during the night or early in the mornings. not much u can do else, except getting ur net connection a little better.

(Quote)i was hoping those 15s r not really 15s, but a figure of speech.