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Server normally restarts once each day at 7am. There are announcement about this. Another situation is server crash, which is usually linked with bugged client installations trying connect to the server or which are connected to the server and server need to kick these. Such situations alas do not have any"warning" bcs they are not planned. For save your progress you need dock, jump, or log-out. Can you be please more specific how you lost progress?

Ah, such case is coming quite rare. Please little more patience with this like suggested denne. Some changes need to be applied and tested "in real".