The "account" refers to your Freelancer Multiplayer ID, to which your characters are assigned (up to five chars per ID). People can have as many IDs as they want (there is a way of creating and managing IDs). As about the banning, it is, unfortunately, a frequent issue during trading, a bug when you can stuff more cargo into ship than usually, which anticheat sees as cargo cheating. Might also be a corrupt installation, so better to wait for OP looking up logs. Any GR can and possibly will manu…