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I really had to smile when reading all comments about how this issue casts a negative light on the provider and that the employee should face consequences... I think it's very possible, that the provider as well as the employee did their job perfectly well, as no provider will make a contract with you saying sth like "guaranteed re-up after failure within minutes". The shorter the guaranteed time (if there is any granted for the given contract, btw) for a re-up after failures, the more you will…