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What operating system do you have? I play STO all the time, simply don't have any issues at all. People i've encountered with problems are the ones who use upgrade disks for windows. For instance, you run XP, get a vista upgrade cd. Then a year or two later, you upgrade vista to Win7 and so on. I have a Win 7 64bit laptop, STO crashes maybe once a month if that. Never lost anything in game, all good. I use Chrome as a browser as well

Mine is crashing a more regularly now, and it's clearly down to the new content. Factor in there's been a patch practically everyday since the new content was released and it's not difficult to work out where the issue is. It's been more stable the last couple of times i've played it, so things are clearly improving.

Now we have server maintenance everyday instead, oh wait, in game message that server will restart in 15, 10, 5 then nothing rofl