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it COULD be a corrupt download. if you haven't already...I'd personally try another "clean" install before resorting to re-downloading, but that's up to you. basically there's either a problem at the source (your download) or your destination (the C:\Program Files\Microsoft Games\Freelancer\EXE\DATA\characters\heads\ folder)if you don't have write privileges, be sure to run the installer as an administrator (right click, run as admin), or check to see if the folder somehow became "read only" a …