major Character gone missing?!

hihoo OP and everyone else who's experienced this... so I've got a problem I was on my char called (IOC)Sauron it was in sovetskaya then I got booted from server as If the server had crashed but it did not because when I logged back on the char "(IOC)Sauron" was not on my account as if it was never there then when I logged on another char I asked if the server had crashed and they said no I'm confused please help